Web Replay FAQ

*This FAQ applies to version Web Replay 2.0.44 and later.

Q: Do I have to pay when upgrading to a new version?
A: When you buy Web Replay you get one year free upgrades to the newer versions. In order to install newer version after one year you have to pay a small upgrade fee. Currently we offer Web Replay 2.0 for free to all our users.

Q: How can I uninstall Web Replay?
A: Select "Start -> Programs -> Web Replay Password Manager -> Uninstall".

Q: Can I store my database on a USB drive?
A: Yes. Open Web Replay management Studio and click Sync USB link on the left side.

Q: Web Replay tells me that a needed component is missing. What should I do?
A: Web Replay has a self healing mechanism and therefore detects when its setting are altered. You have to repair a damaged installation by selecting "Start -> Programs -> Web Replay Password Manager -> Repair".

Q: I and my wife are using different Windows account on the same computer. Can we use Web Replay from both accounts?
A: Yes, you can. Web Replay is visible to all Windows accounts. However the password database is different for each account.

Q: Can Web Replay be used from a standard Windows account that doesn?t have administrative privileges?
A: Yes, it can but Web Replay should be installed on that computer using an administrative account.

Q: How can I remove all my passwords stored by Web Replay when uninstalling?
A: Check "Remove database" box when uninstalling Web Replay.

Web Replay Licensing

Q. Does Web Replay have a free version?
A. YES. You can use Web Replay Free Edition for as long as you need without paying any fee. The FREE edition has certain limitations the most notable one being the limit to a maximum of 10 passwords that are allowed.

Q: How is Web Replay licensed?
A: Web Replay is licensed per computer. One license is required for every computer where you install Web Replay. We have created our specials highly discounted 3-license and 5-license pack to accommodate the users that need Web Replay on more than one computer.

Q: Web Replay has asked me to upgrade to the FULL version when I tried to store a login. What is going on?
A: Free version of Web Replay has certain limitations, most significant of them is that you can store up to 10 logins. Upgrade to the FULL version if you want to be able to store un unlimited number of passwords.

Q: I lost my registration when my hard drive crashed. How do I get it back?
A: If you still have the purchase confirmation email you can find there your username and registration code. If you have lost that email too please contact us and let us know the email you have used when you purchased Web Replay. Your registration info will be send to this email.

Q. I bought Web Replay but I still cannot add more passwords. What should I do?
A: You have to activate your FULL version. Right click Web Replay icon in tray bar (near system clock) and choose activate menu. Enter your registration info that you have received by email. Please note that the strings are case sensitive. Better copy/paste them without any trailing blanks.

Q: I bought more than one license. How do I install the 2nd one?
A: If you need to activate Web Replay on more than one computer and you purchased enough number of licenses you should:
1. Install Web Replay FREE edition on this computer,
2. Activate the FULL version. Right click Web Replay icon in tray bar (near system clock) and choose activate menu. Enter your registration info that you have received by email. Please note that the strings are case sensitive. Better copy/paste them without any trailing blanks.

Q: Can I get the 3-license pack deal for the discounted price if I bought the first license before?
A: Yes, you can. Please contact us and we will send you the upgrade link that is available only to customers that already have purchased Web Replay.

Q: How can I know I have the FULL version?
A: Click Web Replay tray icon (near system clock) and select "Help -> About" or select Web Replay -> Help -> About in Web Replay toolbar.

Web Replay Toolbar

Q: I do not see Web Replay toolbar in Internet Explorer. What can I do?
A: Make ti visible by choosing in Internet Explorer View >Toolbars and check Web Replay. If it doesn't work for the first time please do it twice.

Q: I made Web Replay Toolbar visible but still it doesn?t show up. Why?
A: There are few reasons the toolbar does not appear.

1. The toolbar is installed in IE but it is still hidden. Try several times to make it visible. Not a joke only an IE bug.
- Click "Web Replay" button in the Standard IE toolbar several times.
- Select "View -> Toolbar -> Web Replay" in IE. If other non-Web Replay toolbar appears then select "View ->Toolbar -> other toolbar name". Due to a bug in IE Web Replay can appear under some other name in "View -> Toolbar" list.

2. The toolbar is only partially visible. Drag it to a line of its own. If you only see the name "Web Replay" and a chevron next to it, then drag the toolbar by the word Web Replay to make it occupy more space horizontally and then you will see all of it. If it does not move then you have your toolbars locked. Unlock them by un-checking "View -> Toolbars -> Lock the Toolbars".

3. Browser extensions are disabled. Run Web Replay Repair from Start/All Program/Web Replay Password Manager

Q: How can I customize Web Replay Toolbar?

A: Right-click Web Replay toolbar and select "Customize Toolbar...". You can use the toolbar to display individual macros or to group macros by tag.

Web Replay Tray Icon (near system clock)

Q: Taskbar icon is not visible in the Windows XP taskbar. What should I do?
A: For some reason Windows XP does not show all the Taskbar/SysTray icons. To make it show all icons, right-click the XP Taskbar, select Properties, uncheck "Hide Inactive Icons" and click OK. The Web Replay tray icon will appear.

Q: How can I make Web Replay tray icon not to appear when Web Replay starts up?
A: Open Web Replay Management Studio and go the Settings section and uncheck "Show tray icon".

Saving login forms in Web Replay

Q: The Login Detected dialog does not pop up when I expect it to. Why?
A: There are several reasons why Login Detect does not work.
1. The login form is not HTML. It is created either using Flash or JAVA. Currently Web Replay works only with HTML or NT dialogs login forms. You can check which the form is by right clicking it. It will show a different menu that the usual IE right click menu.
2. Submitted form contains no Password fields. Entering into most online account requires filling a password field that appears as "****" (stars). However in rare cases the login information contains no password fields.
If you need to save such login info to a Passcard, use manual save to Passcards: fill in the login info and click the "Save" button on the Web Replay toolbar or select "Save Forms" from the IE context menu.
3. The login info from the submitted form is already saved to one of existing Passcards.
4. Login Detect might be turned off. Turn it on by going to Web Replay Management in Settings section and uncheck ?Do not detect automatically login forms?
5. You have chosen to ignore this web site. Enable it by going to Web Replay Management in Exclusions section.
6. A bug in Web Replay. Please notify us by opening a support ticket at www.deskperience.com/support or just drop us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Q: How can I disable Login Detect for a web site?
A: If you do not want Login Detect dialog to pop up on any pages of a particular site, click on Options >> button on the dialog and then check ?Do not ask again for this site?

Q: How can I permanently disable AutoSave for all web sites?
A: If you want Web Replay not to pop up the Login Detect dialog then go to Web Replay Management Studio in the Exclusions sections. Check ?Do not detect login forms automatically?

Q: How can I save multi page login forms?
A: Web Replay fully supports saving multi page login forms and automatically login to such forms with one click. It is the only application that made it possible. In order to save the multi login sequence you need to use the Recording feature. When you are on the first page of the login sequence press ?Recording? button on Web Replay toolbar. In the Recording toolbar click ?Select username? button and then click the username field. Enter your username and continue login sequences as usual. After you have entered the password and clicked Login button press ?Stop recording? button in Web Replay toolbar button.

Filling Login Forms

Q: Filling Login Forms from Web Replay toolbar does not work as expected. Why?
A: There are several reasons why form filling might not work as you expected.
1. You are trying to fill (save) a Flash form or Java form or other non-HTML form. Web Replay only fills HTML forms and NT Authentication forms. You can check which the form is by right clicking it.
2. If you are filling form Web Replay toolbar and some fields are not filled, this might be caused by changes to the web page. You have to delete the login and later re-create it when the detect login dialog will pop up.

Q: How can I tell Web Replay to Login in new tab window?
A: Right click the button in the Web Replay toolbar that logs you to the site you need and choose ?Run in a new window?

Master password, security and privacy

Q: How can I know for sure my passwords are safe if I use Web Replay?
A: Your passwords are saved exclusively on your local computer and are encrypted by using Microsoft technology. Web Replay is using Microsoft SQLServer Compact edition. We have chosen not to use a homemade algorithm that can be broken in the favor of a well tested and solid database technology. Web Replay has been certified 100% free of viruses, spyware adware and any other malware by the leading antivirus company McAfee.

Q: What is Master Password?
A: This is the only password you have to remember from now on. It is the password you choose and it used to encrypt all you passwords and other confidential data stored with Web Replay. Memorize it, it not recoverable.

Q: I forgot my Master Password. Is there any way to recover it?
A: NO, You cannot. You are the only one that knew it and we didn?t put any back door into Web Replay. We aim to give you the best security available for you confidential data. If you forgot your Master Password (or if you do not remember creating one but Web Replay requests it from time to time) then the only solution is to create a new database and start over saving your passwords. You can create a new database from the Master Password dialog. Press Options>> button and then in the databases comb box choose ?Create a new database?

Q: If a thief gets my password database, am I doomed?
A: Not if the thief doesn?t know you master password. You should only memorize ti and do not share it with anyone. We use the latest desktop database technology from Microsoft to protect the database and it feature military grade encryption.

Q: How can I be sure that nobody can see my passwords when I am not on my computer?
A: Click the ?Lock? button in the Web replay toolbar to make Web Replay asking for the master password before letting anyone using it. You can even t=set Web Replay to auto-lock after a period since you left your computer. Go to

Q: How are my passwords encrypted?
A: Your passwords are encrypted using RSA industry standard algorithm.

Q: My computer is safe and I don?t need password protection. How do I get rid of Master Password?
A: Open Web Replay Management Studio and click on Master Password left link and leave the fields blank on the change master password form.

Managing passwords, macros, bookmarks and safe notes

Q: How can I manage my data?
A: Open Web Replay Management Studio

Q: How can I create a backup of my passwords?
A: Open Web Replay Management Studio and click on Back up/Restore link on the left side.

Q: How can I print my passwords?
A: Open Web Replay Management Studio and click on Logins link on the left side.

Q: How do I copy Web Replay along with my data from one computer to another computer?
A: Follow these three easy steps:
1. Install Web Replay on the new computer from Web Replay Download Page.
2. Copy Web Replay data files from the old computer to the new computer using Backup and Restore.
3. If you paid for Web Replay FULL before and you will be using both old and new computer, buy an additional license for the new computer: go to www.deskperience.com/webreplay/buy.html and follow instructions. If you paid for Web Replay Pro before and you will stop using the old computer, activate Web Replay FULL using the mailed registration info.

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